9.7/10
Booking.com Rating
Up from 9.2 before HouseProud.
SUPERIOR OPERATIONS FOR INDEPENDENT HOTELS
Your PMS knows who's coming.
Your reviews tell you how it went. HouseProud runs everything in between.
Room prep, check-ins, housekeeping, maintenance and inspections — tracked, checked by AI and visible to the right people. Nothing about the guest's stay happens in the dark.
HouseProud clients make up to £5,000 more per room per year.Request a demo to see how.
- Booking.com 9.2 → 9.7 at Eleven Hotel
- Low-scoring reviews 6.9% → 0.7%
- Integrated with your PMS
The problem
You can see the booking. You can see the review. Everything in between runs in the dark.
Your PMS reports on revenue and reservations, but it doesn't run the stay. The work that decides your review — and your brand — happens on paper, WhatsApp groups and memory.
Before arrival · Visible
Guest books
on Booking.com or another OTA
PMS records it
dates, revenue, reports
The guest stay · Where hotels lose sight
- Room preparedto brand standard
- Guest checked inby the right person
- Guest needs sharedwith the whole team
- Rooms cleanedhousekeepers managed
- Issues fixedhousekeeping and maintenance
- Inspections and tasksmanagement oversight
- Guest checked outby the right person
Paper, WhatsApp groups and memory. No one can see it all.
After departure · Visible
Guest reviews
Too late to fix what went wrong
- Is room 204 ready?
- Who's fixing the leak?
- Have the Smiths arrived yet?
- Did that guest complain?
Stop asking.
Start knowing.
HouseProud connects to your PMS and builds the day automatically: cleans scheduled, inspections prepared, arrivals and departures assigned, guest feedback flagged. Managers see what needs attention without chasing anyone.
Proof
When the stay is visible, the review takes care of itself.
0.7%
Low-Scoring Reviews
Down from 6.9% before HouseProud.
73%
Management Response Rate
Up from 33% before HouseProud.
Eleven Hotel | Before HouseProud vs. April–October 2026. Guest review data collected via Olery.
In one month at one hotel
1,187arrivals tracked
1,925room cleans verified
588tasks managed
260guest reviews synced
How it works
Your whole operation, one swipe away.
- 1
Your systems feed HouseProud
Reservations, arrivals and departures come in from your PMS. HouseProud automatically schedules room cleans, and your team updates each room as the work is done. Reviews come in as guests leave them. No double entry.
FROM YOUR BOOKING SYSTEM
Your PMS
HouseProud
Reservations · Arrivals · Departures · Reviews
- 2
HouseProud AI checks the work
Housekeepers photograph each clean. Our AI compares it to your hotel's Golden Images — your brand standard — and flags anything that may need another look. Your team decides what happens next.
- 3
Right Swipe shows you what matters
One place to see activity across the hotel and the items needing your attention — a room, a task, a guest. Tap for the photos and notes, then send it back, pass it on or leave it with your team.
Right Swipe in action at Eleven Hotel.
What changes
A brand that holds its own.
Your standard, every room
Golden Images define what right looks like. Every clean is checked against them.
A reputation score that climbs
Problems are caught during the stay, not discovered in the review.
Transparency, not micro-management
The work shows itself. Managers stop chasing and start leading.
Your best people, visible
See who delivers, shift after shift — and recognise them for it.
“Transformational. We went from adequate to exceptional in a week.”
Phillippa · Owner, Eleven Hotel
Right Swipe is today. This is over time.
What your hotel can tell you over time.
A real report from Eleven Hotel.
ELEVEN HOTEL · 9 AUG – 22 SEP 2026
See the report in the Eleven Hotel story View the full report
Turn the lights on in your hotel.
We'll show you HouseProud running a hotel that looks like yours — connected to the PMS you already use.